Frequently Asked Questions (FAQ)

No. Taskly is an online intermediary and marketplace. Taskly connects customers with independent Taskers and Pro professionals.

Taskly does not employ, supervise, guarantee, or perform the underlying home task or professional project.

Taskly is for smaller fixed-scope home tasks. Customers post a task, independent Taskers respond, the customer selects a Tasker, and payment is handled through the platform.

Taskly Pro is for larger quote-based projects. Customers post a Pro request for free, interested approved Pros respond, and the customer pays a small Pro Access Fee to unlock the full responses and profiles.

The independent Tasker or Pro is responsible for their own work, tools, materials, permits, qualifications, invoices, taxes, and legal compliance.

The service agreement for the underlying work is between the customer and the Tasker or Pro.

Taskly may issue invoices or receipts for Taskly platform fees, commissions, or Pro Access Fees where applicable.

Taskers and Pros are responsible for any invoices, receipts, tax documents, or accounting records for the service they provide, unless a future Taskly flow expressly states otherwise.

Taskly may review profile information, onboarding details, categories, portfolio content, payment setup, or platform history before allowing certain activity.

These checks are administrative platform checks. They are not a guarantee of skill, quality, safety, timing, or final result.

Verified, reviewed, or approved means the profile has passed Taskly's current platform checks for that flow.

It does not mean Taskly guarantees the person's qualifications, licenses, service quality, conduct, availability, or result.

Use the support channels in the app or email admin@tasklyco.com. Include the relevant profile, task, Pro request, message, review, image, or URL and explain why you believe it is illegal, unsafe, misleading, or against platform rules.

Taskly may review the report, restrict content, suspend accounts, preserve evidence, or contact the parties where appropriate.

For Taskly tasks, payment is handled through Taskly and Stripe or another payment service provider. Taskly may authorize, hold, capture, release, refund, or pause funds according to the task lifecycle.

After completion is approved, Taskly deducts its commission or platform fee and the remaining amount becomes payable to the Tasker, subject to Stripe, bank, verification, and dispute checks.

Contact Taskly support promptly and provide the relevant details. Taskly may review messages, task details, timestamps, photos, payment status, and other available information.

Taskly can facilitate a practical resolution and may pause payout while reviewing, but Taskly is not a court, arbitrator, or legal authority.

Free cancellation is available until 24 hours before the scheduled start. Within 24 hours, a 25% late cancellation fee may apply under the Cancellation & Refund Policy.

After a task has started, normal self-cancellation is usually unavailable. Use the rejection or support flow if there is a problem.

Yes. Posting a Taskly Pro request is free. The Pro Access Fee is charged only after one or more Pros respond and the customer chooses to unlock the interested Pro profiles and responses.

The Pro Access Fee unlocks interested Pro profiles, messages, offer previews, rough quotes, portfolios, and in-app chat for that Pro request.

The fee does not guarantee that a Pro will visit, provide a final quote, be available, be hired, or complete the project.

It may be refundable where there are no meaningful valid Pro responses, all responses are invalid or spam, all Pros cancel or no-show before meaningful contact, or a duplicate or technical payment error occurred.

It is normally not refundable if the customer unlocks valid Pro profiles or offers and then decides not to continue, changes their mind, or hires outside Taskly.

No. Taskly Pro does not collect the project price from the customer and does not take Pro commission unless the product flow is changed and clearly disclosed.

The underlying project price, final scope, invoices, and payment terms are agreed directly between the customer and the Pro.

Use the allowed Taskly flow. Direct phone numbers and exact addresses should stay controlled until the appropriate unlock, chat, or site-visit stage.

This helps reduce spam, protect privacy, keep a record for support, and prevent bypassing rules before a customer has unlocked the relevant Pro responses.