Frequently Asked Questions
Customers
When do I actually pay?
When you confirm a booking, your card is authorized (funds are held) — but you are not charged immediately.
You are only charged after:
You confirm the task is completed, or
24 hours pass without response after the task is marked completed.
This protects both you and the tasker.
Can I cancel my booking?
Yes.
More than 24 hours before the task → Free cancellation
Within 24 hours → 5% cancellation fee
The small fee covers payment processing and platform costs.
What if the tasker doesn’t show up?
If the tasker cancels:
You are not charged.
Any authorized payment is fully released.
Repeated no-shows may result in account penalties for taskers.
What if I’m not satisfied with the work?
You must report any issue within 24 hours after task completion.
Taskly may review communication and details to help resolve the situation fairly.
If no issue is reported within 24 hours, the task is automatically confirmed.
Is my payment information safe?
Yes.
Payments are securely processed by Stripe.
Taskly does not store your full card details.
Why is my money “held”?
When you confirm a booking, funds are temporarily held to:
Protect the tasker
Prevent no-shows
Ensure commitment from both sides
The money is only captured after completion confirmation.
Taskers
When do I get paid?
You get paid after:
The customer confirms completion, or
24 hours pass without response.
Taskly then captures payment and transfers your payout via Stripe Connect.
How much commission does Taskly take?
Taskly takes 10% commission on completed tasks.
There are no additional Stripe deductions from your payout.
You receive 90% of the agreed task price.
What happens if a customer cancels?
More than 24 hours before task → No fee
Within 24 hours → 5% cancellation fee applies
The cancellation fee helps cover payment processing costs.
Do I work for Taskly?
No.
Taskers are independent service providers.
You control your availability, pricing (if applicable), and services.
Who handles taxes?
Taskers are responsible for:
Declaring income
Paying taxes
Complying with Bulgarian regulations
Taskly does not withhold income tax.
General Questions
Does Taskly guarantee services?
Taskly connects customers and taskers but does not directly provide services.
We aim to maintain a safe and fair marketplace.
How does Taskly make money?
Taskly charges:
10% commission on completed tasks
5% cancellation fee for late cancellations
This supports platform maintenance, payment processing, and customer support.