Frequently Asked Questions (FAQ)

No. Taskly is an online intermediary and marketplace. Taskly connects customers with independent Taskers and Pro professionals.

Taskly does not employ, supervise, guarantee, or perform the underlying home task or professional project.

Taskly is for smaller fixed-scope home tasks. Customers post a task, independent Taskers respond, the customer selects a Tasker, and payment is handled through the platform.

Taskly Pro is for larger quote-based projects. Customers post a Pro request for free, approved Pros respond, and the customer can compare responses and chat inside Taskly before paying anything. When ready, the customer pays to Proceed — €4.99 for one Pro, or €9.99 for every Pro who has responded so far.

The independent Tasker or Pro is responsible for their own work, tools, materials, permits, qualifications, invoices, taxes, and legal compliance.

The service agreement for the underlying work is between the customer and the Tasker or Pro.

Taskly may issue invoices or receipts for Taskly platform fees, commissions, or Proceed fees where applicable.

Taskers and Pros are responsible for any invoices, receipts, tax documents, or accounting records for the service they provide, unless a future Taskly flow expressly states otherwise.

Taskly may review profile information, onboarding details, categories, portfolio content, payment setup, or platform history before allowing certain activity.

These checks are administrative platform checks. They are not a guarantee of skill, quality, safety, timing, or final result.

Verified, reviewed, or approved means the profile has passed Taskly's current platform checks for that flow.

It does not mean Taskly guarantees the person's qualifications, licenses, service quality, conduct, availability, or result.

Use the support channels in the app or email admin@tasklyco.com. Include the relevant profile, task, Pro request, message, review, image, or URL and explain why you believe it is illegal, unsafe, misleading, or against platform rules.

Taskly may review the report, restrict content, suspend accounts, preserve evidence, or contact the parties where appropriate.

For Taskly tasks, payment is handled through Taskly and Stripe or another payment service provider. Taskly may authorize, hold, capture, release, refund, or pause funds according to the task lifecycle.

After completion is approved, Taskly deducts its 10% commission from the Tasker's payout and the remaining amount becomes payable to the Tasker, subject to Stripe, bank, verification, and dispute checks.

Contact Taskly support promptly and provide the relevant details. Taskly may review messages, task details, timestamps, photos, payment status, and other available information.

Taskly can facilitate a practical resolution and may pause payout while reviewing, but Taskly is not a court, arbitrator, or legal authority.

Free cancellation is available until 24 hours before the scheduled start. Within 24 hours, a 25% late cancellation fee may apply under the Cancellation & Refund Policy.

After a task has started, normal self-cancellation is usually unavailable. Use the rejection or support flow if there is a problem.

Yes. Posting a Taskly Pro request is free, and approved Pros can respond at no cost to the customer.

Before paying anything, the customer can already see rough quotes, portfolio previews, and chat with interested Pros inside Taskly's controlled, filtered experience.

There are two Proceed options for a Pro request: €4.99 unlocks full contact details for one Pro you choose, or €9.99 unlocks full contact details for every Pro who has responded to that request so far.

Proceeding does not guarantee that a Pro will visit, provide a final quote, be available, be hired, or complete the project. All-Pro access applies to Pros who have responded so far — if a new Pro responds afterward, you can unlock just that Pro for €4.99, or repeat the all-Pro option for €9.99.

It is not automatically refundable just because you change your mind, decide not to continue, or hire outside Taskly after unlocking valid Pro contact details.

If something goes wrong on Taskly's side — for example no meaningful Pro responses, all responses turn out invalid or spam, every Pro cancels or no-shows before meaningful contact, or a duplicate or technical payment error occurred — Taskly may offer a replacement Proceed (a further chance to unlock a different Pro at no extra cost) or, where appropriate such as a duplicate or incorrect charge, a refund.

No. Taskly Pro does not collect the project price from the customer and does not take Pro commission unless the product flow is changed and clearly disclosed.

The underlying project price, final scope, invoices, and payment terms are agreed directly between the customer and the Pro.

Use the allowed Taskly flow. Direct phone numbers and exact addresses should stay controlled until the appropriate unlock, chat, or site-visit stage.

This helps reduce spam, protect privacy, keep a record for support, and prevent bypassing rules before a customer has unlocked the relevant Pro responses.